Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

• Account information: name, email address, password, profile details.
• Contact information: email, phone number, organization, role.
• Billing information: payment method details (processed by third-party providers such as Stripe), billing address, transaction history.
• User Content: prompts, messages, files, course materials, assignments, feedback, uploaded media, and other content you submit to the Services.
• Support communication: messages you send us (e.g., via email or support forms).

1.2 Information Collected Automatically

When you use the Services, we may automatically collect:

• Usage data: pages viewed, features used, actions taken, date and time of activities.
• Device & log data: IP address, browser type, operating system, device identifiers, referring URLs, crash reports.
• Cookies & similar technologies: session cookies, preference cookies, analytics cookies, etc.

1.3 Information from Third Parties

We may receive information from:

• Payment processors (e.g., confirmation of payment, limited card details like last 4 digits).
• Authentication providers (e.g., Google Sign-In, if enabled).
• Analytics or marketing partners (aggregated usage metrics).
• Business partners or clients who use our B2B Services and invite you as a user.

We do not knowingly collect sensitive personal information (e.g., health, biometric, religion) unless explicitly provided by you. Please avoid submitting such information unless necessary.

2. How We Use Your Information

We use the information we collect for purposes such as:

Providing and operating the Services

• Creating and managing user accounts
• Delivering AI features, course content, and tools
• Processing transactions and subscriptions

Improving and developing the Services

• Analyzing usage patterns
• Debugging, monitoring performance
• Enhancing AI models and user experience (often using aggregated or de-identified data)

Personalization

• Tailoring content, recommendations, and interfaces
• Remembering your preferences and settings

Communication

• Sending service-related messages (e.g., account notices, security alerts, billing updates)
• Responding to support requests
• Providing information about new features or updates (you can opt out of non-essential marketing emails)

Security & fraud prevention

• Detecting and preventing abuse, unauthorized access, or illegal activities

Compliance with laws

• Meeting legal, tax, accounting, and regulatory obligations

3. AI Data Use

When you interact with our AI features (e.g., chatbots, code assistants, story generators, learning tools):

• We process your prompts, inputs, and outputs to generate responses and improve the functionality of the Services.
• We may log interactions (in a secure way) for debugging, safety, and quality improvement.
• Where possible, we use aggregated and/or de-identified data to improve models and analytics, rather than directly identifiable personal data.

If we use third-party AI providers (e.g., large model APIs), we will only share the minimum data required to provide the feature and will follow their data handling terms.

4. Legal Bases for Processing (EEA/UK Users)

If you are in the European Economic Area (EEA) or UK, we process your personal data under one or more of the following legal bases:

• Contract: to provide you with the Services you request.
• Legitimate interests: to improve our Services, maintain security, and communicate with you where our interests are not overridden by your rights.
• Consent: where required (e.g., certain cookies or marketing communications).
• Legal obligation: to comply with applicable laws.

5. How We Share Information

We do not sell your personal information.

We may share information with:

Service Providers & Vendors

• Cloud hosting providers
• Payment processors (e.g., Stripe)
• Analytics tools
• Email and communication platforms

These parties process data on our behalf and are contractually obligated to protect it.

Business Clients / Organizations

If your account is provisioned by an organization (e.g., a school or company), certain information (e.g., your name, usage in that organization's workspace) may be visible to that organization's administrators.

Legal & Safety Reasons

We may disclose information if we believe it is necessary to:

• Comply with the law or legal process
• Protect the rights, property, or safety of SoeMindAI, our users, or others
• Enforce our Terms of Service

Business Transfers

In connection with a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that business deal. We will notify you of any such change where required by law.

6. International Data Transfers

SoeMindAI is based in Thailand, but we may process data on servers or with providers located in multiple countries.

If you are located outside Thailand, your information may be transferred to, stored in, and processed in countries that may have different data protection laws than your country. We take appropriate measures to protect your data in such transfers, consistent with applicable law.

7. Data Retention

We retain personal information for as long as necessary to:

• Provide and maintain the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

We may retain aggregated or de-identified data indefinitely.

You may request deletion of your account and associated personal information by contacting contact@soemindai.com, subject to our need to retain certain data for legal or legitimate business reasons.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember preferences
• Analyze site traffic and usage
• Improve performance

Types of cookies we may use:

• Essential cookies: required for basic functionality.
• Analytics cookies: to understand how the Services are used.
• Preference cookies: to store settings and preferences.

You can control cookies through your browser settings and certain opt-out tools. Disabling some cookies may affect the functionality of the Services.

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data, subject to legal limits.
• Restriction: request that we limit processing in certain cases.
• Objection: object to certain processing based on our legitimate interests.
• Portability: request a copy of your data in a structured, machine-readable format.

To exercise these rights, contact us at contact@soemindai.com. We may need to verify your identity before responding.

You can opt out of non-essential marketing emails at any time by clicking "unsubscribe" or contacting us.

10. Children's Privacy

Our Services are not directed to children under 13 and we do not knowingly collect personal information directly from children under 13.

In any child-focused experiences (e.g., storybooks, learning tools), accounts must be created and managed by a parent, guardian, or teacher.

If you believe we have collected personal information from a child under 13 without appropriate consent, please contact us immediately at contact@soemindai.com and we will take steps to delete it.

11. Security

We use reasonable technical and organizational measures to protect personal information, including:

• Encryption in transit where appropriate
• Access controls and authentication
• Monitoring and logging

However, no system is 100% secure. We cannot guarantee absolute security of your information.

If we discover a security incident that affects your data, we will notify you as required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date and may provide additional notice (e.g., via email or in-app) for significant changes.

Your continued use of the Services after changes become effective means you accept the updated Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

SoeMindAI
Email: contact@soemindai.com