SoeMind
Refund Policy
Last updated October 5, 2026
01The 7-day window
Every one-time credit top-up and every monthly subscription charge can be refunded within 7 days of the purchase, to the hour — even if you have already used part of it. Eligible purchases appear in Settings → Billing with the exact refundable amount and the deadline; the request is one click from there.
02How the amount is calculated
We refund the unused portion of what you actually paid. The purchase's credits set the scale: if you paid $9.00 for a 1,000-credit pack (a $10 pack with a 10% discount) and used 100 credits, the unused 900 credits are worth 90% of what you paid — $8.10. Bonus and promotional credits granted on top of a purchase have no refund value, and any that remain from the refunded purchase are removed when the refund is executed. Amounts under $1 are below the processing minimum and cannot be requested.
03What happens when you request
While a refund request is open, your account pauses: generation, uploads and social publishing stop, which freezes the refund amount at the moment you asked. You can still view and download everything you have made, and you can cancel the request at any time to resume instantly. Scheduled posts are held, not deleted — they resume if the request is cancelled or denied. The 7-day eligibility clock pauses while a request is under review, so review time never costs you your window.
04Where the money goes
Refunds are always sent to the original payment method used for that purchase — shown to you at request and in the approval email (for example “Visa •••• 2333”). A refund can never be redirected to a different card, including any card added to the account later. If the original card has since been closed, the bank routes the refund to its replacement account or returns it to us, and we contact you.
05Timing
Requests are reviewed and processed within 14 days; most are handled much sooner. Once processed, your bank may take a further 5–10 business days to post the money.
06Subscription refunds end the subscription
Approving a refund of a subscription charge ends that subscription immediately — there is no riding out the refunded period. You can resubscribe at any time.
07Annual and workspace purchases
Annual subscription charges follow the same 7-day self-serve flow with annual-fair math: the eleven untouched months refund in full at what you actually paid (any annual discount flows through), plus the unused portion of the current month at one-twelfth of the paid price. Approving an annual refund ends the subscription immediately. Workspace (organization) credit packs are refunded case-by-case — contact support from the account's email address.
08Failed generations are refunded automatically
Automatic and immediate, at the credit level: you are only charged for generations that complete. If a run fails, is blocked by moderation, or errors on our side, the credits held for that run are returned to your balance before the failure message reaches you. You only pay for what is actually produced — there is nothing to request.
09Publishing and insight runs
Publishing a post costs no credits — you pay only for whatever you generated to put in it. AI insight runs on the Social page are charged only when the run completes and returns a usable result; a run that fails, is interrupted, or cannot be parsed is not charged, and its price is shown on the button before you start it. We do not refund an insight run because you disagree with its conclusions, and we do not refund credits spent generating content that a platform later rejects, removes or limits — that decision belongs to the platform, and the generation itself was delivered.
10No refunds for output quality
Outputs are AI-generated and inherently variable. Once a run produces a usable output, we do not refund the credits it consumed for dissatisfaction with quality, style, accuracy, likeness, timing or suitability — this applies to every operation type: image, video, audio, voiceover, music and soundtracks, text, captions, re-dub, text and motion animation, and rendering. Nor do we refund for regenerations, retries, edits, or results you choose not to use. (A run that produces no usable output is a failed generation and is auto-refunded, as above.) The 7-day unused-portion refund above is unaffected — it covers the credits you have NOT spent.
11Trial & promotional credits
Free/promotional credits have no cash value, are not redeemable for money, and expire as shown at grant.
12Billing errors
Genuine billing errors or duplicate charges are corrected case-by-case — contact support.
13If we cancel, you don't lose money
If we terminate your account without cause or discontinue the service, we refund the unused portion of purchased credits and the pro-rata unused part of any prepaid subscription.
14EEA/UK consumers
EEA and UK consumers have a statutory 14-day withdrawal right for purchases. By purchasing and generating, you request immediate supply of digital content, and the withdrawal right lapses for what has been supplied (credits spent); the unused portion of an untouched purchase remains refundable within the window. Mandatory local consumer rights are unaffected.