SoeMind
Terms of Service
Last updated October 5, 2026
01Service & who provides it
SoeMind is an AI content creation platform: you chat with an agent that plans and generates marketing videos, images, voiceovers and music using third-party AI models. The service is provided by SoeMindAI, Inc. (a Delaware corporation, Newark, Delaware, USA). These Terms incorporate our Privacy Policy, Cookie Notice, AI Content Policy and Refund Policy by reference.
02Eligibility (18+)
You must be at least 18 years old and able to form a binding contract to use SoeMind. The service is not directed to children. By using it you represent that you meet this requirement and, if using it for an organization, that you are authorized to bind that organization.
03Your license to use the service
We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the service for your personal or internal business purposes, subject to these Terms. You may not resell, sublicense, reverse-engineer, or use the service to build or train a competing AI product.
04You own your content and outputs
You keep ownership of the content you upload and of the outputs you generate, to the extent allowed by the underlying model providers' terms. You grant us only the limited license needed to operate the service — to store, process, transmit, back up and display your content and outputs so we can deliver, secure and support it. We do NOT claim ownership of your work. Content and prompts on paid subscriptions are never used to train AI models — ours or anyone else's; free, trial and promotional usage may be used to improve the service as described in the Privacy Policy ("How content may be used for improvement"). Face and voice media are never used for training or improvement on any plan. We will not use your content or outputs in our own marketing without your consent.
05Your inputs must be yours
Every image, video, audio file, document or other material you upload must be owned by you or licensed to you with rights sufficient for AI processing. You must not upload: content you do not have rights to (including copyrighted works, stock media outside its license, or scraped content); another person's likeness, image or voice without their documented consent; or media depicting a minor unless you are the minor's parent or legal guardian (or have the guardian's verifiable consent) and the use is entirely benign. We host and process your uploads as-is and do not, and cannot, verify ownership or consent — sole responsibility for your inputs rests with you.
06Claims about your content are your claims
If any third party — a person depicted, a rights holder, a regulator, or anyone else — brings a complaint, claim, demand or lawsuit arising from content you uploaded or generated or from how you used it, that matter is between you and them. You will handle and pay for it, and you will defend and indemnify SoeMindAI, Inc. as set out in the Indemnification section. We may provide your account and content records to authorities or parties where the law compels us to.
07Faces, voices & biometric limits
You may upload photos, video or audio containing a real person's face or voice for features that need them (e.g. talking avatars, re-dubbing) — but only with that person's consent, and you are responsible for any disclosures their local law requires. You may not use the service to identify, verify or authenticate anyone, to infer sensitive attributes about an identifiable person, or to submit biometric templates (precomputed faceprints, voiceprints, fingerprints). We process such media only to produce the output you requested. Do not put sensitive personal data (government IDs, card numbers, health details, credentials, precise location) in prompts.
08The agent acts on your instructions
SoeMind's agent plans, prices and produces content based on what you tell it, and always shows the estimated cost and asks before spending credits. All activity by the agent under your account is your activity: you are responsible for reviewing its plans, approvals and results before relying on or publishing them. We are not liable for results that follow from ambiguous or erroneous instructions, or for third-party sites, services or references the agent uses at your direction.
10Credits
Features are paid for with credits (1,000 credits = $10). Credits are consumed per AI action at the rates shown in the app; our metering records are the authoritative record of usage. Purchased top-up credits do not expire, but an active subscription is required to spend them; plan-included credits refresh each billing period and, on plans that include rollover, unused ones stay spendable for the rollover window shown at purchase before expiring; promotional credits carry their own expiry shown at grant. Credit rates per feature may change prospectively. Credits have no cash value, are non-transferable, and are non-redeemable for money except where required by law.
11Taxes
Prices and credit fees do not include taxes. If sales tax, VAT, GST or a similar tax applies to your purchase, it is collected in addition to the price or, where we are not obligated to collect it, is your responsibility to remit. You are responsible for any card-issuer, foreign-exchange or bank fees on your side of a transaction.
12Subscriptions & auto-renewal
Paid plans renew automatically at the end of each billing period at the then-current price until you cancel. You can cancel anytime in Settings (or by emailing support from the account's email address); cancellation stops future renewals and takes effect at the end of the current period. We will give at least 30 days' notice of any price increase, which applies only from your next renewal. If a renewal payment fails, we may suspend the plan and will give you at least 7 days to update your payment method before cancelling it.
13Trials, upgrades & downgrades
If we offer a free trial or promotional price, the subscription converts to the then-current standard price at the end of the promotional period and renews normally unless you cancel first; any additional promotional terms shown at sign-up also apply. Plan upgrades take effect immediately with the incremental fee charged at upgrade; downgrades take effect from the next billing period and may reduce features, credit allocations or storage, which can affect stored content as described in Storage & retention.
14Refunds
Every top-up and monthly subscription charge can be refunded within 7 days of purchase, even after partial use: we refund the unused portion of what you actually paid, calculated from the credits that purchase granted (bonus and promotional credits carry no refund value). Requesting a refund pauses generation, uploads and publishing on your account while we review it (viewing and downloading your content stays available), refunds are always sent to the original payment method used for the purchase, and approving a subscription refund ends the subscription immediately. Requests are reviewed within 14 days. Separately and automatically: you are only charged for generations that complete — failed runs return their credits on the spot. Full details, including the exact formula, are in the Refund Policy.
15AI outputs — no warranty
All videos, images, voiceovers, music and text are generated by third-party AI models. Outputs are probabilistic and inherently variable: they may contain errors, artifacts, inaccuracies, unexpected results, or fail to match your prompt, brand or expectations. Because of how AI works, outputs may also not be unique — other users can receive similar or identical results, and we do not guarantee originality or exclusivity. Depending on your jurisdiction, purely AI-generated output may not qualify for copyright protection at all - do not assume outputs are protectable works. The service and all outputs are provided “AS IS” and “AS AVAILABLE”, with all faults, and we disclaim all warranties to the fullest extent permitted by law, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.
16Third-party models & providers
Generation runs on third-party models and infrastructure (e.g. Google Gemini/Veo, OpenAI, BytePlus ModelArk (Seedance/Seedream), ElevenLabs, OpenRouter-hosted models, RunPod). When you use a feature powered by a provider, that provider's acceptable-use policy also applies to that feature, and where it is stricter than these Terms, the stricter rule governs. Generation speed, queue times and availability depend on those providers; estimated times in the app are indicative only and specific speeds are not guaranteed.
17Models & features may change
The specific models, model versions and features available may change: we may add, substitute, upgrade or retire models at any time, provided the service keeps substantially similar overall functionality. Do not rely on the continued availability of a specific model. If we materially degrade a paid plan's overall functionality or discontinue a paid feature entirely, we will make reasonable efforts to give advance notice and you may cancel and receive a pro-rata refund of prepaid, unused amounts.
18Provenance & AI disclosure
Outputs may carry machine-readable provenance marks (for example Google's SynthID watermark on generated video, or C2PA-style content credentials). You must not remove, alter or obscure them, must not present AI output as human-created, and are responsible for any AI-content disclosures required by the laws where you publish.
19Beta features
Features labeled beta, preview or experimental are offered for evaluation, without any warranty, and may change or disappear without notice.
20Your responsibility for using outputs
You must review every AI output before publishing or relying on it. Do not use outputs for medical, legal, financial, safety-critical or other high-stakes decisions without independent human verification. You are solely responsible for how you use outputs and for their compliance with applicable law.
21Acceptable use
You may not use the service for anything unlawful; to infringe intellectual property; to harass, defame or harm others; to upload or generate sexually explicit or pornographic (NSFW) content of any kind — SoeMind is a strictly safe-for-work service; to generate any sexual content involving minors or non-consensual sexual content; to impersonate a real person without consent; for fraud, scams, phishing or counterfeits; to spam or farm free credits; or to bypass billing, rate limits, moderation or security. See the AI Content Policy for details and enforcement.
22Additional restrictions
You also may not: scrape, crawl or bulk-download the service or other users' content; frame or mirror the service; impersonate SoeMindAI staff; circumvent, jailbreak or prompt-inject around content filters, safety systems or moderation; use outputs or the service to train, fine-tune or distill any AI model; or use the service to process regulated data categories such as protected health information or payment-card data - the service is not designed or authorized for them.
23Fair use & limits
Rate limits, concurrency limits, daily spend caps and storage quotas apply as shown in the app, and we may enforce them technically (throttling, queuing, temporary suspension). You must not circumvent limits — including by creating multiple accounts, spreading requests across accounts, or farming free credits. We may set reasonable limits on file sizes, storage and retention; content on inactive accounts may be moved to slower storage after notice.
24Storage & retention
Storage exists to support your use of the service — it is not a standalone backup or archival product. Except for the retention schedule stated in the Privacy Policy, we have no obligation to store your content indefinitely and are not liable for deletion of content after its stated retention period has passed. Storage quotas and retention periods vary by subscription tier and are shown in the app and the Privacy Policy. We may move stored content to slower ("cold") storage or delete content past its retention period; before deleting saved content we give advance email notice, and before a full account cleanup we provide a way to download your archive. Keep your own copies of anything important to you.
25Inactive accounts
Your account becomes inactive after 60 continuous days with no sign-in, no generation activity, and no active subscription. Inactive accounts keep full access to their content, but we may move their stored files to cold storage after email notice (this does not interrupt access). After 12 months of inactivity we may, following email warnings, delete stored content above a retained allowance (currently 5 GB, preserving registered brand assets and your most recent saved work first). After 24 months of inactivity we may, following final email warnings that include a link to download your archive, delete the remaining content and close the account. Accounts that never purchased a plan may be subject to shorter periods, as shown in the Privacy Policy. Signing back in at any point restores your account to active status and stops the clock.
26API & automated access
If we issue you API keys or you connect SoeMind to external tools or AI agents, keys are confidential: don't share, publish or embed them in client-side code, and tell us promptly if one may be compromised (we may rotate or revoke keys to protect the service). Everything done with your credentials — by you, your integrations, or an automated agent acting for you — counts as your activity. You may not resell or provide standalone pass-through access to the service without adding independent value.
27Account security
You are responsible for keeping your credentials secure and for all activity under your account. Sign out on shared or public devices, use the device manager in Settings to review and revoke active sessions, and notify support immediately if you suspect unauthorized access.
28Suspension & termination
You may stop using the service and delete your account anytime. We may suspend or terminate access immediately for a material breach of these Terms, suspected fraud or abuse, or where required by law; for minor violations we will, where practical, give notice and a chance to fix the issue first. If we terminate for cause, unused credits are forfeited to the extent the law allows, and you may not re-register under another identity. If we terminate your account or discontinue the service without cause, we will refund the unused portion of purchased credits and the pro-rata unused part of any prepaid subscription. Your account is a license, not property you own. Sections that by their nature should survive (ownership, disclaimers, liability limits, indemnity, dispute terms) continue to apply.
29If we notify you of a violation
If we notify you in good faith that content you created or uploaded violates these Terms or a third party's rights, you will promptly stop using and distributing it, delete it from systems within your control, and not regenerate substantially the same content.
30Limitation of liability
To the fullest extent permitted by law, SoeMindAI, Inc. and its suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, data, goodwill, or any loss arising from AI-generated content. Our total liability for any claim relating to the service is capped at the greater of (a) the amount you paid us in the three (3) months before the event giving rise to the claim, or (b) US $100.
31Indemnification
You agree to defend, indemnify and hold harmless SoeMindAI, Inc. from any claims, damages, losses and expenses (including reasonable legal fees) arising from content you upload or generate, your use or misuse of the service, your violation of these Terms or any law, or your infringement of any third party's rights.
32Copyright / DMCA
We respect intellectual property. If you believe content on the service infringes your copyright, send a notice with the required details (identification of the work, its location, your contact details, a good-faith statement, and a statement under penalty of perjury that you are authorized) to contact@soemindai.com or by mail to SoeMindAI, Inc., c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA. If your content was removed by mistake, you may send a counter-notice with equivalent details. We remove infringing content and terminate repeat infringers in appropriate cases. Our designated agent is registered in the U.S. Copyright Office's DMCA Designated Agent Directory.
33Feedback
If you send us ideas, suggestions or feedback, we may use them freely to improve the service without restriction, attribution or compensation.
34Security research
If you find a security vulnerability, report it to support@soemindai.com and give us a reasonable chance to fix it before telling anyone else. Do not exploit vulnerabilities or access other users' data.
35Disputes & chargebacks
Filing a payment dispute freezes the account and reverses the disputed credits while it is investigated. Contact support first — most billing issues are resolved quickly. Before starting any formal proceeding, both sides agree to first try in good faith to resolve the dispute informally by contacting the other (for us: support@soemindai.com) and allowing 60 days for resolution.
36Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and consistent with the U.S. Federal Arbitration Act.
37Arbitration & class-action waiver
Except where prohibited by law, any dispute that cannot be resolved informally will be settled by binding individual arbitration rather than in court, and you and SoeMind waive any right to a jury trial or to participate in a class action. You may opt out of this arbitration agreement by emailing contact@soemindai.com within 30 days of first accepting these Terms; opting out does not affect the rest of the Terms. Nothing here prevents either party from bringing a qualifying claim in small-claims court, or from seeking equitable relief in court for infringement or misuse of intellectual property.
38EEA/UK consumers
If you are a consumer in the EEA or UK, you have a 14-day right of withdrawal from a purchase. By purchasing credits and starting a generation, you request immediate supply of digital content and acknowledge that the withdrawal right lapses for content we have begun supplying (credits spent, outputs generated); unused portions remain refundable within the window. Nothing in these Terms limits mandatory consumer rights under the law of your country of residence.
39Supplemental & enterprise terms
Specific features may carry supplemental terms presented when you enable them; where they conflict with these Terms, the supplemental terms control for that feature. Enterprise or organizational use under a separately signed agreement is governed by that agreement where it conflicts with these Terms.
40International use
We make no representation that the service is appropriate or available in any particular country. If you access it from outside the United States you do so on your own initiative and are responsible for compliance with your local laws.
41Miscellaneous
You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition or asset sale. We are not liable for delays or failures caused by events beyond our reasonable control, including outages of third-party AI models, providers or networks. You agree to comply with applicable export-control and sanctions laws and represent you are not on any prohibited-party list. Notices may be given electronically (in-app or to your account email). If any provision is found unenforceable, the rest remains in effect; our not enforcing a provision once is not a waiver. These Terms plus the policies they incorporate are the entire agreement between us regarding the service.
42Language
These Terms and our policies are provided in English, and English is the governing language. If we later provide translations for convenience, the English version controls in any conflict.
43Changes
We may update these Terms; we will announce material changes in-app or by email at least 15 days before they take effect where practical. Continued use after the effective date means acceptance. If you do not agree, stop using the service before the change takes effect.
44Contact
SoeMindAI, Inc., c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA. Support, billing and moderation matters: support@soemindai.com. Legal notices, IP/DMCA notices and arbitration opt-outs: contact@soemindai.com.