Pay only for what you create

Purchased pack credits never expire, but spending them requires an active subscription. Monthly plan credits refresh each cycle - on Surge, unused credits stay spendable for 7 extra days, and on Power and Overdrive they roll over for a full extra month. Rolled-over credits keep their expiry date and need an active plan to spend.

Plan credits refresh each monthly cycle. Unused credits roll over on Surge (7 extra days), Power and Overdrive (one extra month); on Spark they reset. Purchased pack credits never expire (an active plan is needed to spend them).

Yes, anytime - cancellation takes effect at the end of your current billing cycle. Credits already granted stay until they expire. You can buy one-time packs anytime, but an active plan is needed to spend them.

A failed generation is a run that produced no usable output: the AI provider errored or timed out, the request was blocked by content moderation, or something broke on our side. In all of those cases the credits held for that run are returned to your balance automatically, before the failure message even reaches you - there is nothing to request and no form to fill. Two things are NOT failed generations: a completed result you simply do not like (AI output varies - you can revise just that scene, image or voiceover instead of regenerating everything), and credits you have not spent yet (those are covered separately by the 7-day refund policy, which returns the unused portion of a purchase to your original payment card). Every charge and every automatic refund is itemized in Settings → Billing.

Every top-up and subscription charge can be refunded within 7 days of purchase - even after you have used part of it. We refund the unused portion of what you actually paid: for example, a $10 pack bought with a 10% discount ($9 paid) with 100 of 1,000 credits used refunds $8.10. Annual charges refund the eleven untouched months in full plus the unused part of the current month. To request one, open Settings → Billing - eligible purchases show a Request refund button with the exact amount and deadline. While a request is under review, generation, uploads and publishing are paused (you can still view and download everything, and you can cancel the request anytime to resume). Money always goes back to the card you paid with - never any other card - within 14 days of the request, plus 5-10 business days for your bank. Bonus and promotional credits carry no refund value, and approving a subscription refund ends that subscription immediately.

No hidden fees. The credit cost is shown before every generation, and the plan or pack price is what you're charged at checkout. Depending on where you live, local tax (such as VAT or GST) may be added as required by law.

Yes. Upgrades take effect immediately; downgrades and cancellations take effect at the end of your current billing cycle. Your purchased credits always stay with you.

Monthly plan credits refresh each cycle, with rollover on Surge and above; purchased pack credits never expire while you hold any active plan. SoeMind always spends expiring credits first.

Card payments via Stripe, in USD. Your card details never touch our servers.